Warranty Information
Michelin Footwear warrants that its footwear products will be free from material defects, damage caused by improper care prior to the time of purchase, and workmanship defects for one year from the date of purchase by the original consumer purchaser. We strongly encourage you to include a copy of your proof of purchase to confirm the product is within one year of the purchase date to be eligible under our warranty policy. If you do not include your proof of purchase, your product will be evaluated based on its manufacturing date. All warranty claim items sent to Michelin Footwear that are beyond one year from the date of purchase will be evaluated on a case-by-case basis.
Please note that because we are unable to control the quality of products sold by unauthorized sellers, this warranty only applies to purchases made directly from our official Michelin Footwear site. This warranty also does not cover any defects due to normal wear and tear, damage due to misuse, alteration of the product, or negligence.
Michelin Footwear will replace or exchange a defective product that is covered by this limited warranty or will offer website credit in the amount of the purchase price of the product. These credits will be eligible for use during checkout for future purchases on this site. Items returned for defect evaluation will be processed in the order they are received. Evaluations can take 1 to 3 weeks. Replacement/exchange items will be shipped at no cost to the customer.
There are no warranties that extend beyond those stated herein. Any implied warranties that may be applicable to products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some locations do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Under no circumstances shall Michelin Footwear be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract, or strict liability. Some locations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from place to place.
Please note that you are responsible for costs incurred in mailing these items.
What Happens If My Warranty Return Is Not Accepted?
If your product does not meet the criteria to be eligible under our warranty policy or it is over a year old, it will be returned to you in the condition it was sent to us, with a notice explaining why it was not accepted.
Reminder: Michelin Footwear is not responsible for items lost in transit. We strongly recommend keeping a hold of your return tracking number. Please keep your tracking information until the warranty claim process is complete. Packages cannot be hand-delivered to the warehouse for safety reasons.